Orders & Returns

Backorders & Cancellations

If you would like to cancel an order that you placed, we will try to accommodate your request but if the item has already dropped to the warehouse we will be unable to make any changes whatsoever.  Orders are usually dropped to the warehouse by 11:00 am EST every weekday morning.

30 Day Return Policy

You may return any purchase for any reason within 30 days from the receiving date and get a full refund minus original shipping costs if any were charged.  All returned products must be in their original manufacturer's packaging and unaltered in any way.  Returned items not in original packaging will be subject to a 20% restocking fee.  Orders received after the 30 days will receive a store credit for the purchase amount. 

You must receive a return authorization number in order to return.  You can get an RMA # by any of the following ways:  calling 800.836.3944, emailing info@houseofquilts.com or logging into your account online and requesting a return authorization number from the order history.  The return authorization number must be placed on the outside of the box as well as on the return form.  All returns without a return authorization number on the return label will be rejected and returned to the shipping party.

Shipping & Delivery

All Donna Sharp orders are shipped out within 24 hours of the order being placed (Monday-Friday, excluding National holidays); all other manufacturers take between ten to 14 business days for items to be received.  This does not include the weekends or during busy times such as the holidays and shut downs for inventory.  When free shipping is offered it only applied to stateside orders which will receive standard, ground shipping.  Shipments do not require a signature at delivery unless specifically asked for.  All orders are shipped by UPS or by USPS (if going to a PO Box or shipping internationally).  Yes, we accept international orders!  The shipping for international orders depends on the total amount of your purchase.

Shipping rates are as follows:

-UPS Standard Shipping - Ships anywhere within the continental US to a physical address.  The cost is 8% times the total cost of the order.

-USPS Shipping - Ships anywhere within the US to a PO Box.  Also used for shipments going to Alaska and Hawaii.  The cost is 8% of the total cost of the order.

-UPS 2nd Day - Ships anywhere within the continental US to a physical address.  Is delivered within two business days by the close of business on the second day.  This method is very costly!  The cost is 35% of the total cost of the order for all orders over $100.00.  Under $100.00 is a flat $35.00.

-USPS International - Ships anywhere in the world outside of the US.  General delivery takes around ten to 14 business days to receive.  We cannot answer any questions about duties or taxes for other countries.  The cost is 35% of the total cost of the order.